Ordering Info

Here we present most frequently asked questions about our ordering process. Everything from actual steps one takes to order a system online to the shipment of your order. Order cancellation, turnaround times and security.

1: How do I place an order with Evetech? 2: What payment methods do you accept? 3: Is there a minimum order value? 4: Can I modify or cancel my order after placing it? 5: Can I track my order? 6: Do you offer bulk discounts? 7: How do I create an account? 8: Do you ship internationally? 9: What should I do if I receive a damaged or incorrect item? 10: How can I update my shipping address? 11: Can I request a price match? 12: What happens if an item is out of stock? 13: Do you offer warranties on your products? 14: What should I do if my order hasn’t arrived yet? 15: Can I request a custom-built gaming PC?

1: How do I place an order with Evetech?

A: Placing an order is easy! Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.

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2: What payment methods do you accept?

A: Instant EFT with Ozow, Credit & Debit Card (Visa and Mastercard), and EFT (Electronic Funds Transfer). N.B Capitec Pay is not available on Ozow

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3: Is there a minimum order value?

A: No, there is no minimum order value. You can order as little or as much as you need.

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4: Can I modify or cancel my order after placing it?

A: Yes, you can modify or cancel your order after placing it. Please contact our Sales team as soon as possible at sales@evetech.co.za with the "Invoice No" or Order id for refrence purposes

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5: Can I track my order?

A: Yes, once your order has been shipped, you will receive a tracking number via email.

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6: Do you offer bulk discounts?

A: Yes, we offer bulk discounts for larger orders. Contact us with the products and quantities you are interested in for a detailed quote at sales@evetech.co.za

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7: How do I create an account?

A: Click on the "Register" button at the top of our website and fill in your details. Benefits of having an account include faster checkout and order tracking.

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8: Do you ship internationally?

A: Currently, we do not offer international shipping. However, if you have a courier or a representative who can collect the order from our premises, we are happy to accommodate international clients. Please arrange for the collection, and we will ensure a smooth transaction.

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9: What should I do if I receive a damaged or incorrect item?

A: We apologize for any inconvenience caused by receiving a damaged or incorrect item. To resolve this issue promptly, please complete the "RMA Form" located in your "Account" section. This will create a ticket with our support department, and we will take immediate action to address and rectify the problem.

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10: How can I update my shipping address?

A: You can simply do that by logging in and going to "Account", then " Account info" then editing your primary address. If you need to update your shipping address for an active order, please contact our sales team as soon as possible. They will assist you in making the necessary changes. You can reach our sales team via email at sales@evetech.co.za and also include the "Invoice No" or Order number.

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11: Can I request a price match?

A: Yes, we offer price matching on certain products. Please contact us with the details of the competitor's offer.

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12: What happens if an item is out of stock?

A: If an item you’re interested in is out of stock, we can assist in trying to find it for you. Please contact our sales team, and they will do their best to locate the item or provide alternative options. You can reach our sales team via email at sales@evetech.co.za

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13: Do you offer warranties on your products?

A: YYes, we offer warranties on most of our products. Warranty details are provided on the individual product pages of the product you want to purchase, and for further clarification, you are free to contact our sales team at sales@evetech.co.za

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14: What should I do if my order hasn’t arrived yet?

A: If your order hasn’t arrived within the expected delivery time, please check the tracking information provided in your shipment confirmation email. If you need further assistance, contact our sales team at sales@evetech.co.za for further assistance.

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15: Can I request a custom-built gaming PC?

A: Yes, we offer custom-built gaming PCs tailored to your specific requirements. Please visit our Custom PC Builder page to configure your ideal gaming setup. If you need assistance, our expert sales team is available to guide you through the process.