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Ordering Info

Here we present most frequently asked questions about our ordering process. Everything from actual steps one takes to order a system online to the shipment of your order. Order cancellation, turnaround times and security.


1: How do I place an order with Evetech?

2: Does Evetech sell or release my personal information?

3: Can I change my order after it has been submitted?

4: How can I check my order status online?

5: How do I cancel my order?

6: Approximately how long does it generally take to process an order?

7: Genuine Windows or bloatware?

8: How do I know you use only brand-new components and not refurbished ones?

9: What happens after I placed my order?

10: May I combine two separate orders to save on shipping costs?

11: What should I do if an item is missing from my order?


1: How do I place an order with Evetech?


A: After having configured you system (or a number of them), press the "Buy Now" button and it will be placed into a virtual "shopping card". The cart keeps all the systems for which you have pressed "Buy Now" button until you either remove it from the cart or clear the cookies of your browser. When ready to purchase click the "CHECKOUT NOW" button and follow the instructions on screen. Registered shoppers can save time by using Quick Checkout.

Order by Phone: Friendly, helpful associates offer fast, personal service, in-stock status and more. Please call 012-326 6547 to speak with a sales associate.

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2: Does Evetech sell or release my personal information?


A: Evetech respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Evetech will be in regard to your order, RMA status and other information you may have requested, such as product notification.

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3: Can I change my order after it has been submitted?


A: Absolutely. Just send us an email with changes required and if the system has not yet shipped the changes will be applied.


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4: How can I check my order status online?


A: After an order has been placed, and approved you'll receive an email notification that it's processing; confirming that your order has been accepted. You can also check your order status within the "MY Account >> View the orders I have made." page on our website; if you placed your order online. And If you prefer to speak with a live agent, please call 012-326 6547 / 079 466 6636 to speak with a sales associate.

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5: How do I cancel my order?


A:To cancel your order, all you need to do is send us an email with your order ID, and we will halt the production and send you a confirmation email. If you would like to share the reason for the cancellation, it would be most welcome as it helps us understand better our clients' needs.

Note: You can cancel your order at any time. A 10% handling fee will apply for orders canceled after Order Confirmation was received.


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6: Approximately how long does it generally take to process an order?


A: We never rush a system out just to claim faster turnaround times. Our ideology is that every system has to be tested to perform as it should to the best of our ability, and the burn-in process does takes time. Plus, sometimes there are parts availability issues. In the end, a normal system takes around 2 to 3 working days, a HighEnd ystems (Overclocked Systems) takes around 6 to 7 working days. We can always expedite your order upon request, but again, no compromises will be made as far as quality is concerned.

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7: Genuine Windows or bloatware?


A: If you bought a Windows with your new computer, then we use only genuine Windows XP/Vista on all of our systems. A COA (certificate of autheticity) with your unique Windows CD-key is affixed to the side of every machine, and you will find the original Vista/XP CD in the accessories box.
We do not install anything except for all the device drivers, latest graphics card drivers, DVD burning software and our own Windows desktop background. Which means that you will have a great out-of-the-box experience with a machine which is ready to go without having any trouble.

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8: How do I know you use only brand-new components and not refurbished ones?


A: When you receive your system, you will find all the retail packaging from every single one of the components. Most of the components have a production date on them as well.

Also, there is no mistaking that brand-new hardware smell!

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9: What happens after I placed my order?


A:For every order made, we go through the following steps: 

  1. As soon as we received your order, we wait to receive the funds from you for us to be able to process your order.
  2. When we receive the funds from you your order will enter the building and configuring process.
  3. Once the money has cleared to our account we aim to dispatch orders as soon as possible.
  4. We are currenly aiming to dispatch PC orders in approximately 2 to 3 working days from the clearance date.
  5. Once everything is verified and confirmed, then we process the order
  6. Your order is then forwarded to the production department, and the machine is built to your specs. OS is installed and all the relevant drivers are loaded.
  7. Next, our quality assurance team takes over. The system is put through a 24-hour "torture test", during which every subsystem is tested to the best of our ability to ensure that the machine performs flawlessly under the most stressing of circumstances.
  8. Once testing is completed, your computer would be padded and packed for transit and ,finally, shipped 
  9. Once your computer is shipped, you will receive an email with a tracking number so you are informed of the location and status of your package at any time


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10: May I combine two separate orders to save on shipping costs?


A: We do combine orders for you over the phone or you can send our sales department an email about it; sales@evetech.co.za. However, if you call us before your order is processed and it has not been shipped out

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11: What should I do if an item is missing from my order?


A: Following the "off the shelf, out of the box" experience, we use only retail products and send all extra parts, CD's and accessories with the system, so you get not just the system but all the extras that came with the individual components. If there is anything missing from your shipment, please check all the boxes thoroughly and then send us an email describing what is missing, and we will take care of it.
 
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