IMPORTANT ANNOUNCEMENT! We are operational and ready for the next mission. You can find the details for our new location right here! - Click here for FAQ  / Click here for more information on COVID-19

Recent Reviews | *****  Brilliant service - Ordered, delivered, fitted and working - D. Pienaar, JHB

 
 

Lead Times: (EXCLUDING DELIVERY)


Note* All lead times are calculated on Business Days only (Saturdays, Sundays and Public Holidays are not included)


Component Lead time (Excluding Delivery):
2-3 Business Days.
(Peripherals, Monitors, Individual components e.g. HDD, Motherboard, GPU etc and chairs)

Laptop/NUC Lead Time (Excluding Delivery):
2-4 Business days.
(Depending on the configuration purchased upgrades might be required on the SSD and RAM)

Desktop Computers Lead Time (Excluding Delivery):
5-6 Business days.
(As we offer a large amount of customization all desktops are built from scratch)

Delivery:
3-5 Business days
(This is dependent on Courier Lead times provided to us, this is applicable to change)

Due to the current level 4 lockdown, some restrictions may apply.

Lead times may vary as we are in the process of moving to a new office building.

These are some of the frequently asked questions regarding everything from order status, updates, payments and support queries. Please see the following.

Q: How do I check if my laptop has upgrades?

A: At the bottom of the product description, you will see the model number in brackets, if this is accompanied by the SSD and/or RAM size like this [MODEL/RAM/SSD] then it has upgrades pending.

Q: Courier Delays ?

A: Courier delays can be caused by many situations such as public holidays and even high demand during certain times of the months such as month end and start, when most orders are place. Especially during peak season where promotions such as Black Friday (LevelUp promotion), school holidays and Christmas etc. occur.

Q: Why are you no longer taking in walk-in customers? Did something happen?

A: No, absolutely not. Everything is perfectly fine. We decided to stop all walk-in customers at Evetech during the COVID-19 situation. However, we have remained closed to walk-in customers to ensure that we can work on our efficiency and updating our processes.

Q: How can I order from Evetech?

A: There is two main methods to order from Evetech:

1. Place an order through the website, follow the prompts and ensure that your delivery address is correct to ensure that Aramex delivers your package to the correct address.

2. You can email our sales team at [email protected] and they will be able to assist you in making a purchase.

Q: Can I still collect?

A: If you have placed your order online, you will not be eligible for collection. If you place the order through one of our sales representatives via email, you can arrange to collect your item through them.

Q: How does Collection work? (Online Orders are not Eligible for collection)

A: You will only be able to collect your items once you have received your "ready for collection email". If you have NOT received this email, we are unable to release your product. Please ensure that you provide us with evidence of the email when you arrive at the store.

Q: How can I speak to a sales consultant?

A: If you have any queries regarding sales, you can contact our sales department via email at: [email protected] or via phone at 010 786 0044 and they will be able to assist you.

Q: How can I speak to a support/warranty agent?

A: If you need to contact our support team for a support, warranty query or for any returns, please contact them via email at [email protected] and they will assist you as best they can.

Q: Why is there a price difference when paying via EFT or Card?

A: For your convenience, we try and promote EFT payments as it speeds up the process of your order. If you do pay with a card (Debit/Credit), you will unfortunately not qualify for the EFT/ Instant EFT discount, you will be charged the units original price list as OUR PRICE.

Q: How do I book a unit for warranty or return?

A: Please send an email to [email protected] and they will be able to send through an ERMA form for you to complete. Once you have completed the ERMA form it would need to be handed in with the faulty unit.

The unit and RMA form will be handed in at Evetech. A job card will be created using the RMA form, and a job card will be mailed to the email address listed on the RMA form Once a unit is ready for collection, the client will be mailed on the email address supplied and can be collected, or shipped out (costs may apply)

Note: All correspondence with support is required via email only, due to the nature of their work.


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