Please Note: We have updated our FAQ page. We are no longer accepting any walk-in customers - Online orders only - No collections available. This is for the safety of our staff and our customers. Thank you! - Click here for FAQ page  / Please stay safe - Click here for more information on COVID-19

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LevelUp Sale

Can I collect my LevelUp purchases?

Unfortunately, you will not be able to contact our sales department to organize a collection on your LevelUp purchase. All LevelUp deals will need to be purchased online through the website. All the LevelUp deals will qualify for delivery only.

Can I email or call and get a quote?

Unfortunately not, orders placed via email or call will not be eligible for the same discounts as the LevelUp deals placed online.

For more information, please visit the LevelUp page right here.

These are some of the frequently asked questions regarding everything from order status, updates, payments and support queries. Please see the following.

Why are you no longer taking in walk-in customers? Did something happen?

No, absolutely not. Everything is perfectly fine. We decided to stop all walk-in customers at Evetech during the COVID-19 situation. However, we have remained closed to walk-in customers to ensure that we can work on our efficiency and updating our processes.

How can I order from Evetech?

There is two main way to order through Evetech:
1) Place an order through the website, follow the prompts and ensure that your delivery address is correct to ensure that Aramex delivers your package to the correct address.
2) You can email a sales consultant at [email protected] and they will be able to assist you in making a purchase.

Can I still collect?

In terms of sales collection, all online orders will remain the same. If you have placed your order online, you will not be eligible for collection. If you place the order through one of our sales representatives via email, you can organise to collect your item through them.

Rules for collections:

You will only be able to collect your items once you have received your "ready for collection email". If you have NOT received this email, we are unable to release your product. Please ensure that you provide us with evidence of the email when you arrive at the store. Online orders eg. Orders placed through our website, will NOT be eligible for collection.

Sales queries?

If you have any queries regarding sales, you can contact our sales department via email at: [email protected] or via phone at 010 786 0044 and they will assist you as soon as they possibly can!

Support queries?

If you need to contact our support team for a support query or for any returns, please contact them via email at [email protected] and they will assist you as best they can!

Current lead times?

Component Lead time:
4-5 Business Days.
(Peripherals, Monitors, Individual components e.g. HDD, Motherboard, GPU etc and chairs)

Laptop Lead Time:
4-5 Business days.
(Depending on the configuration purchased upgrades might be required on the SSD and RAM)

Desktop Computers Lead Time:
9-10 Business days.
(As we offer a large amount of customization all desktops are built from scratch)

Delivery:
2-4 Business days
(Regional and or Remote can be up-to 3-6 Business days)

How do I check if my laptop has upgrades?

At the bottom of the product description, you will see the model number in brackets, if this is accompanied by the SSD and/or RAM size like this [MODEL/RAM/SSD] then it has upgrades pending.



Process for RMA units:

Please send an email to [email protected] and they will be able to send through an RMA form for you to complete. Once you have completed the RMA form it would need to be handed in with the faulty unit.

The unit and RMA form will be handed in at Evetech. A job card will be created using the RMA form, and a job card will be mailed to the email address listed on the RMA form
Once a unit is ready for collection, the client will be mailed on the email address supplied and can be collected, or shipped out (costs may apply)



Can I expedite my order?

Unfortunately, due to the current backlog, we cannot expedite any new orders at this time. We will be working as hard as we can to ensure that we get every order out as quickly as possible.

We would like to thank you for your patience and understanding during this time, and we hope that we can make this a smooth transition and ensure the health and safety for all our employees as well as every single one of our customers!


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