The Evetech warranty, — in plain language. Not legalese.

The Evetech build warranty — 2 years on the assembly

When you buy a custom-built PC from Evetech, you receive two layers of warranty cover that work together. The first is our build warranty — a 2-year guarantee on the assembly itself. The second is the individual component warranty from each manufacturer (CPU, GPU, PSU, RAM, storage, motherboard).

The build warranty covers everything we did to the system at assembly:

• Component installation (CPU mounting, RAM seating, GPU installation, drive mounting)
• Cable management and routing
• Thermal paste application and cooler attachment
• Fan installation and case airflow setup
• BIOS configuration and stable XMP/EXPO memory profile
• Windows installation and driver setup
• Labour costs for diagnosis and repair within the warranty period

If something goes wrong because of how we built the system — a cable comes loose, a cooler unseats, BIOS settings cause instability — that's our problem to fix, at no charge, for two full years. We facilitate the repair locally at the Centurion warehouse and ship the system back to you.

Component warranty by category

Each component in your build has its own manufacturer warranty, separate from the Evetech build warranty. Here's what each major category typically covers:

Important distinction: the build warranty (2 years) sometimes ends before component warranties. A motherboard with a 3-year warranty can still be RMA'd in year 3 through Evetech — we facilitate the manufacturer return. The 2-year build warranty just means after that point, you pay for labour and diagnosis if the issue turns out to be assembly-related rather than component-side.

Consumer Protection Act — your statutory floor

South Africa's Consumer Protection Act (CPA, Act 68 of 2008) applies on top of any contractual warranty and provides protections that cannot be contracted out. The most relevant provisions for PC buyers:

Section 55 — Right to safe, good quality goods. Goods sold in SA must be of good quality, free of defects, durable for a reasonable period, and useable for the purpose generally intended. A custom PC sold for gaming must actually be capable of gaming.

Section 56 — 6-month implied warranty. Every consumer good sold in SA carries an implied warranty of quality for 6 months from delivery. If the goods fail this test in the first 6 months, the supplier (us) must — at the consumer's election — repair, replace, or refund. The customer chooses, not the supplier.

Section 19 — Right to delivery in good order. Goods must arrive at the agreed location, on the agreed date, in usable condition. If a courier damages the box and the PC is non-functional, that's our problem to remedy, not yours to argue with the courier.

What voids your warranty — and what doesn't

Most warranty myths come from forum gossip that doesn't match the actual policy. Here's the straight answer.

Things that DO void warranty

• Physical damage — drops, impacts, crushing, bent pins, broken connectors.
• Liquid damage — spilled drinks, custom water-cooling leaks, condensation from extreme cooling.
• Unauthorised component swaps — installing a different GPU, replacing the PSU yourself, etc., without Evetech sign-off (during build warranty period only).
• Extreme overclocking damage — manual voltage overrides beyond manufacturer specification that demonstrably caused the failure.
• BIOS flashing with non-vendor firmware — modded BIOS, beta firmware from non-official sources.
• Tamper-evident seal removal on PSUs (always), some GPUs, some CPUs — voids manufacturer cover regardless of Evetech.
• Mining at high duty cycles with manufacturers that explicitly exclude commercial use (rare but check brand T&Cs).

Things that DON'T void warranty (common myths)

• Enabling XMP / EXPO memory profiles. These are advertised features. Using them is normal operation.
• Standard overclocking inside vendor tools — NVIDIA Performance Tuning, AMD Ryzen Master, Intel XTU, MSI Afterburner.
• Opening the case to clean dust or add fans. Side panels are user-serviceable.
• Installing additional drives in spare slots or adding RAM modules.
• Updating BIOS through the manufacturer's official utility.
• Installing aftermarket cooling — provided the original cooler isn't damaged during removal.
• Reinstalling Windows or switching to Linux.

The RMA flow — step by step

When something goes wrong with your build, the process is intentionally straightforward. Here's exactly what happens:

1. 01

   Log the claim

   Open a ticket at evetech.co.za/support with your invoice number and a clear description of the symptoms — what happens, when, and what you've already tried. Or call the Centurion service desk during business hours.
2. 02

   Remote diagnosis first

   Our service team works through the symptoms with you remotely — often a driver, BIOS or thermal setting resolves the issue without a hardware return. We respect your time; not every fault needs an RMA.
3. 03

   RMA reference issued

   If hardware needs to come back, we issue an RMA reference number. This number tracks the unit through diagnosis, repair, and return. Reference it on all correspondence and the courier label.
4. 04

   Courier collection or drop-off

   We arrange courier collection nationwide (Aramex, The Courier Guy, RTT) using your invoice address. Alternatively, drop off at the Centurion warehouse Monday-Friday 09:00-17:00. CPT-based clients can route through our Cape Town pickup point.
5. 05

   Diagnosis & repair

   The system is tested on receipt — typically same-day diagnosis. Build-warranty faults are repaired in-house. Component faults trigger a manufacturer RMA, which we handle on your behalf with regular status updates.
6. 06

   Return shipping

   Repaired system is fully tested before shipment, packed in original-grade packaging, and couriered back to you. You receive a tracking number and ETA. Walk-in clients can collect.

Courier vs walk-in — and who pays

SA's geography means most warranty claims involve a courier somewhere in the loop. The cost question matters and the answer depends on when in the warranty period the claim falls.

If you're in Gauteng (Centurion, Pretoria, Joburg), a walk-in drop-off is always the cheapest and fastest option — typically same-day diagnosis and shorter overall turnaround. For coastal and outlying clients, courier is the only realistic route, and we use insured services with proper protective packaging that survives the Joburg-to-Cape-Town truck journey.

Realistic SA turnaround times

The honest answer on warranty repair times for an SA context — accounting for courier delays, local stock availability, and manufacturer RMA bureaucracy:

Extended warranty — when it's worth it

Evetech offers extended cover that adds 1 or 2 years on top of the standard 2-year build warranty. The extended cover includes labour, diagnosis, courier both directions on valid claims, and priority queue position in the service workflow.

Extended cover makes sense if:

• Your PC is mission-critical for income (creative pro, architect, dev, trader) — downtime costs more than the policy.
• You're geographically remote and courier costs add up on out-of-warranty service.
• The build value is over R40k — the percentage cost shrinks relative to component value.
• You're risk-averse and value the predictable cost structure.

Skip extended cover if:

• You enjoy PC tinkering and would happily diagnose and replace components yourself.
• The build is a gaming rig under R25k where component RMAs cover most realistic failures anyway.
• You can drive to Centurion or our CPT pickup for walk-in service.

Pricing typically runs 4-7% of build value per additional year — discussed at point of sale. Extended cover does not extend the underlying component manufacturer warranties, which are fixed by the brand.

Key takeaways

1. 2-year Evetech build warranty + individual component warranties (3 years CPU/GPU/mobo, 5-10 years PSU, lifetime RAM).
2. CPA Section 56 gives you 6 months of statutory cover that can't be contracted out — you choose repair/replace/refund.
3. XMP/EXPO and standard overclocking inside vendor tools don't void cover. PSU seal removal always does.
4. Months 1-6 we cover courier both ways. After that, you pay in, we pay out on valid claims.
5. Realistic turnaround: 5-7 days for build-warranty issues, 7-14 days for local-stock GPU RMA.

Frequently asked questions

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