What is the minimum warranty on a product bought from Evetech?

A minimum of one year from the date of order. All products sold by Evetech are covered by the manufacturer's original warranty, valid for a minimum of one year from the date of order, unless otherwise stated. Many products carry longer manufacturer warranties, which Evetech honours in full.

What warranty comes with an Evetech custom PC?

A 12-month build warranty covering assembly, workmanship and labour, on top of each component's own manufacturer warranty. Component warranties follow the manufacturer's terms and are frequently longer than twelve months. Evetech facilitates manufacturer RMAs on your behalf at no extra cost.

How long does an Evetech warranty repair take?

Typical warranty repairs are turned around in 6-8 working days. Claims that have to go to an overseas manufacturer take longer, and Evetech will tell you which applies when the claim is logged.

Who pays the shipping on a warranty claim after 30 days?

You arrange and pay to send the faulty item to Evetech, and Evetech covers the cost of shipping the item back to you once the claim is resolved.

Can I return a product I simply do not want?

Yes, within seven days of delivery, if it is unopened. It must be returned with all original packaging and materials for a full refund, excluding shipping costs. If the product has been opened, a restocking fee of up to 25% may apply and the item must be in resalable condition.

What is Evetech's restocking fee?

Up to 25% on opened products, provided the product is returned in its original packaging with all included materials. If a product is returned without some or all of the original packaging and materials, Evetech reserves the right to charge an additional fee.

What happens if I cancel my order before it ships?

You receive a full refund, including delivery charges. All payments made to Evetech are treated as fully refundable deposits until the order has been shipped.

Can software or opened consumables be returned?

Only if they have not been opened. Software and consumables such as ink and paper can only be returned unopened.

Does this page override the Returns and Exchange Policy?

No. This page is a plain-language summary of the same terms. Where the wording differs, the Returns and Exchange Policy governs, and nothing here limits your rights under the South African Consumer Protection Act.

After-Sales Promise

What Evetech commits to after you buy.

Every promise on this page is the operative policy, stated as a number you can hold us to. Last reviewed 25 August 2026.

4 min read
Updated August 2026
Maintained by the Evetech Service Team

By the end of this page you will know exactly what Evetech commits to after you buy - the warranty floor, who pays the courier, and how long you have to change your mind - each stated as a number rather than a reassurance.

minimum warranty on every product: 12 months
free courier collection on faults: 30 days
returns on unopened products: 7 days

Quick Answer

Every product Evetech sells is covered by the manufacturer's original warranty for a minimum of one year from the date of order, unless otherwise stated. Many products carry longer manufacturer warranties, and Evetech honours those in full. Every Evetech custom PC carries a 12-month build warranty covering assembly, workmanship and labour. If a product is dead on arrival or becomes faulty within 30 days of delivery, Evetech arranges courier collection and covers the shipping costs both ways, at no cost to you. Typical warranty repairs are turned around in 6-8 working days. Unopened products can be returned within seven days of delivery for a full refund, excluding shipping costs. Opened products may carry a restocking fee of up to 25%. An order cancelled before it ships is refunded in full, including delivery charges.

The warranty floor: minimum 12 months, on everything

All products sold by Evetech are covered by the manufacturer's original warranty, which is valid for a minimum of one year from the date of order, unless otherwise stated. This is a floor, not a ceiling.

Many products carry longer manufacturer warranties - storage drives, power supplies and memory commonly run well beyond twelve months. Where a product carries an extended manufacturer warranty, Evetech honours it in full. The exact term for any individual product is shown on that product's page, and the product page is the authority for that item.

Custom PCs: a 12-month build warranty on top

Every Evetech custom PC carries a 12-month build warranty covering assembly, workmanship and labour. That sits on top of the individual component warranties, which follow the manufacturer's own terms and are frequently longer.

Evetech facilitates manufacturer RMAs on your behalf at no extra cost, for the life of the component warranty. Typical warranty repairs are turned around in 6-8 working days.

Faults within 30 days: we collect, and we pay both ways

In the unlikely event that a product is dead on arrival (DOA) or becomes faulty within 30 days of delivery, Evetech arranges for a courier to collect the item from you at no extra cost. Evetech covers the shipping costs in both directions.

After the first 30 days, a warranty claim still runs through Evetech. You arrange the shipment of the faulty item to us, and Evetech covers the return shipping cost to send the item back to you once the claim is resolved.

Returns and cancellations

Unopened products can be returned within seven days of delivery for a full refund, excluding shipping costs. The product must be unopened and returned with all original packaging and materials.
Opened products may carry a restocking fee of up to 25%, provided the product is returned in its original packaging with all included materials, and must be in resalable condition.
Software and consumables such as ink and paper can only be returned if they have not been opened.
An order cancelled before it has shipped is refunded in full, including delivery charges. All payments are treated as fully refundable deposits until the order has shipped.

Where this page sits

This page is a plain-language summary of Evetech's operative after-sales terms. The full legal text is the Returns and Exchange Policy, and where any wording differs, the Returns and Exchange Policy governs. Nothing on this page limits your rights under the South African Consumer Protection Act.

What is the minimum warranty on a product bought from Evetech?
A minimum of one year from the date of order. All products sold by Evetech are covered by the manufacturer's original warranty, valid for a minimum of one year from the date of order, unless otherwise stated. Many products carry longer manufacturer warranties, which Evetech honours in full.
What warranty comes with an Evetech custom PC?
A 12-month build warranty covering assembly, workmanship and labour, on top of each component's own manufacturer warranty. Component warranties follow the manufacturer's terms and are frequently longer than twelve months. Evetech facilitates manufacturer RMAs on your behalf at no extra cost.
How long does an Evetech warranty repair take?
Typical warranty repairs are turned around in 6-8 working days. Claims that have to go to an overseas manufacturer take longer, and Evetech will tell you which applies when the claim is logged.
Does Evetech collect a faulty product from me?
Yes, if the fault occurs within 30 days of delivery. If a product is dead on arrival or becomes faulty within 30 days of delivery, Evetech arranges for a courier to collect the item from you at no extra cost and covers the shipping costs both ways.
Who pays the shipping on a warranty claim after 30 days?
You arrange and pay to send the faulty item to Evetech, and Evetech covers the cost of shipping the item back to you once the claim is resolved.
Can I return a product I simply do not want?
Yes, within seven days of delivery, if it is unopened. It must be returned with all original packaging and materials for a full refund, excluding shipping costs. If the product has been opened, a restocking fee of up to 25% may apply and the item must be in resalable condition.
What is Evetech's restocking fee?
Up to 25% on opened products, provided the product is returned in its original packaging with all included materials. If a product is returned without some or all of the original packaging and materials, Evetech reserves the right to charge an additional fee.
What happens if I cancel my order before it ships?
You receive a full refund, including delivery charges. All payments made to Evetech are treated as fully refundable deposits until the order has been shipped.
Can software or opened consumables be returned?
Only if they have not been opened. Software and consumables such as ink and paper can only be returned unopened.
Does this page override the Returns and Exchange Policy?
No. This page is a plain-language summary of the same terms. Where the wording differs, the Returns and Exchange Policy governs, and nothing here limits your rights under the South African Consumer Protection Act.